Refund & Return Policy

This policy explains how Returns, Refunds, and Replacements work for orders placed and paid for through MEPSOUQ's marketplace checkout.

Types of Request

• Return — you send the item back and receive a refund once the return is approved.
• Refund — you receive your money back without needing to send anything back (for example, a lost or damaged shipment).
• Replacement — the Supplier ships you a new unit at no additional charge instead of a refund.

How to Request One

Open the relevant order from your Orders page and submit a Return, Refund, or Replacement request with a reason. Requests can be submitted once an order has shipped — there is no fixed cutoff date enforced by the platform, though individual Suppliers may state their own return window on a product's listing page.

Review & Approval

Every request is reviewed by our team before it's approved or rejected. We may reach out for more detail (photos, order specifics) before making a decision.

How You're Refunded

If you paid by card, PayPal, or Paymob, an approved refund is issued automatically back to the same payment method — this can take several business days to appear, depending on your bank or provider. If you paid by Bank Transfer, the refund is coordinated and settled manually with you directly, since there's no card or gateway to reverse it through automatically. For Cash on Delivery orders, refund arrangements are agreed directly with you since no online payment was captured.

Questions

If you have questions about a specific request, contact us — see the Contact page.